FAQs

All You Need To Know

How Do I Reserve My Rentals?

In order to reserve and confirm your order The Party Rental Place collects a deposit with the total remaining balance to be paid at least 2 weeks in advance of the event.  For some events we will require full payment.  For example, if your event is less than 3 weeks away.  All payments are considered non-refundable.  You will receive a price quote with the requested information containing the rental agreement.  Upon accepting the price quote and rental agreement you must coordinate payment.  Your event is not booked until we have received payment.

WHEN DO YOU SET UP AND TAKEDOWN?

We typically setup Thursday-Friday for weekend events.  You will receive a calendar invite with your delivery window the week of your event.  For takedowns we typically schedule them Sunday-Wed depending on the routes.  You will receive a calendar invite with your pickup window.  

If your venue requires pick up the same night as your event - please let us know. There is an additional charge for any early morning or late night setups or pick ups. The charge will vary on the size of the rental order and the time of required pick up. 

What Am I Responsible For?

You are responsible for all rental items from the time they are delivered and/or picked-up until such time that the items are picked-up and or returned.  During this time any damage to the equipment for any reason will result in damage/ replacement fees. The Party Rental Place reserves the right to inspect your items for damage up to 48 business hours from the time of pick-up/return. 

For table/chair rentals you are responsible for stacking the chairs and tables in the same way in which they were dropped off.  Upon delivery you will receive photo confirmation which you can use for reference.  Any chairs / tables that are not stacked will result in an additional fee per the rental agreement.  

Which payment methods do you accept?

We accept payments exclusively through our secure website.  This includes credit / debit cards as well as PayPal.  In some circumstances we will accept cash payments however we will need a deposit paid with credit/debit prior to accepting cash.  This must be pre-arranged prior to delivery and setup.

Do you offer gift cards?

We do offer gift cards in custom denominations.  Contact us for more information.

Do you offer discounts?

We offer repeat customer discounts and referral program.  We offer military discounts & we work with non-profit organizations

What are your delivery fees?

We offer FREE Delivery in the town of Southington/Plantsville.  $1 per mile rate per trip applies for any events outside of Southington, CT.